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FAQ

What is Globayan?

Globayan is your reliable online supplier for MEP (Mechanical, Electrical, and Plumbing) and building materials, including a wide range of general consumables. We are committed to providing high-quality products from trusted brands, ensuring that professionals and contractors have everything they need to complete their projects efficiently and cost-effectively.

How to order?

With our easy-to-use online platform, you can browse products, select items, add to cart, and checkout effortlessly — saving you time and ensuring a smooth purchasing experience from start to finish.

What payment methods are accepted?

What is the return policy?

Is shipping free?

Enjoy free shipping on orders over AED 100 anywhere in the UAE!
We deliver MEP and construction materials directly to your site or doorstep — fast, reliable, and affordable. For smaller orders under AED 100, standard delivery rates apply.

How can I contact support?

📩 Contact us anytime via email or through our website — our support team is ready to assist you.

💳 We accept credit cards, bank transfers, and cash on delivery across the UAE for your convenience.

At GLOBAYAN, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return eligible items within 15 days from the date of delivery for a replacement or refund.

RETURN ELIGIBILITY

• Items must be unused, in their original packaging, and in resalable condition.

• All original labels, manuals, and accessories must be included.

• Returns are accepted only with proof of purchase (invoice or order confirmation).

• Certain products, such as custom-made items, special orders, clearance products, or consumables, may not be eligible for return.

RETURN PROCESS

1. Submit a return request: contact our customer service team at [your email or phone] within 15 days of receiving your order.

2. Approval & instructions: once your return request is approved, you will receive detailed return instructions and the return address.

3. Ship the item: return the item using a trackable shipping method. The customer is responsible for return shipping costs unless the item was damaged, defective, or incorrectly supplied.

4. Inspection & refund: after inspection, approved returns will be refunded to your original payment method within 5–10 business days.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We’ll arrange for a prompt replacement or refund at no extra cost.